Refund Policy
Welcome to Dinesh K. Agarwal & Co.’s website (“us”, “we”, or “our”). We strive to provide exceptional services to our clients, and your satisfaction is our priority. This Refund Policy explains our refund process and your rights regarding refunds for the services we offer.
1. Refund Eligibility
We understand that circumstances may arise where you may require a refund for the services you have purchased from us. Refund eligibility is determined based on the type of service and the specific terms outlined in your service agreement or engagement letter.
2. Service-Specific Refund Policies
Tax Consultation and Preparation Services: Refunds for tax consultation and preparation services are generally not provided once the service has been rendered. However, if you are dissatisfied with our services, please contact us to discuss your concerns, and we will make every effort to address them to your satisfaction.
Accounting and Bookkeeping Services: Refunds for accounting and bookkeeping services are subject to the terms outlined in your service agreement or engagement letter. In most cases, refunds are not provided once the service has commenced. However, if you have any issues or concerns regarding the quality of our services, please contact us, and we will work with you to find a suitable resolution.
Audit and Assurance Services: Refunds for audit and assurance services are generally not provided once the engagement has begun. However, if unforeseen circumstances arise that prevent us from completing the engagement, we will discuss refund options with you on a case-by-case basis.
3. Requesting a Refund
If you believe you are eligible for a refund based on the terms outlined above, please follow these steps to initiate the refund process:
Contact us: Reach out to our office by phone or email to discuss your refund request. Please provide details regarding the service you received, the reason for your refund request, and any supporting documentation, if applicable.
Review of request: Once we receive your refund request, our team will review the information provided and assess your eligibility for a refund based on our policies and the terms of your service agreement.
Resolution: We will communicate with you regarding the status of your refund request and work with you to find a suitable resolution. If your refund request is approved, we will process the refund in accordance with our policies and applicable laws and regulations.
4. Refund Processing Time
The time it takes to process a refund may vary depending on the payment method used and other factors. Once your refund request is approved, we will make every effort to process the refund in a timely manner. Please allow up to 15 days for the refund to be credited back to your account.
5. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
Dinesh K. Agarwal & Co.
46-A, Madhav Kunj, Pratap Nagar,
Agra, Uttar Pradesh – 282010
Email: info[at]dineshagarwalca[dot]com
Phone: 0562-4043805
6. Changes to This Refund Policy
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes to this Refund Policy will be effective immediately upon posting on this page. We encourage you to review this Refund Policy periodically for any changes.
